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Contact Indigo Platinum MasterCard Customer Service

Indigo Platinum MasterCard Phone Numbers and Emails

Toll-Free Number:

  • (800) 353-5920
Call customer service

Legal:

  • (800) 958-2556
  • (503) 268-4711

Indigo Platinum MasterCard Email:

infringementnotice@genesis-fs.com
Is this your business?

How to Contact Indigo Platinum MasterCard Customer Service?

Most Popular Number:

(800) 353-5920
Total calls: 466 Issues resolved: 31 Last call: Dec 1, 2024
author avatar
PissedConsumer Reporter

The Indigo customer care hotline is 1-800-353-5920, which offers cardholders a streamlined channel for assistance. After calling the Indigo customer care number, input your card number and follow automated prompts. Individuals can efficiently connect with the customer service representative to address inquiries or concerns using the mentioned number. Furthermore, for legal matters concerning the Indigo Platinum Mastercard, customers can contact the customer support at 1-800-958-2556 or 1-503-268-4711. This comprehensive Mastercard customer service approach ensures accessible and dependable support across various facets.

Indigo Platinum mastercard customer service can be contacted via its official website. For this, head to the website and navigate to Customer Service, where you will find different methods to get in touch with the support team. Whether it's about seeking more information on the cards' features and benefits or if you are facing any technical errors, the Indigo card customer service is ready to assist you. You can also log in using your registered credentials and speak to the support specialists for queries specific to your concern. In addition to this, you can also write them an email to nfringementnotice@genesis-fs.com or go through the frequently asked questions before dialing the Indigo customer care number.

For the utmost convenience of its clients worldwide, the Indigo customer service team has launched its app. You can search for the app on Google Play Store or Apple App Store. Once this Indigo Platinum Mastercard app is installed on your device, log in using the register credentials and avail all the features at your fingertip. You can view your card statement and transaction records and connect to the support team instantly by dialing your Indigo card phone number or sending them a message.

Indigo Platinum MasterCard Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Indigo Platinum MasterCard is 8003535920. 90% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as Indigo Platinum MasterCard may ask you for the following information to identify you as a customer: address or zip code or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Indigo Platinum MasterCard Website:

Indigo Platinum MasterCard Help Center:

Corporate Office Address:

Genesis FS Card Services, Inc.
PO Box 4477
Beaverton, Oregon 97076-4477
United States

Other Info (opening hours):

Mailing Address:

Genesis Financial Solutions

Attn: Compliance Department

15220 NW Greenbrier Parkway Suite 200

Beaverton, OR 97006

More contact details

Fax:

+1 (503) 268 4711

Indigo Platinum MasterCard Rating Based on 28 Reviews

Rating details

2.2
more details
Reliability
Customer service
Price Affordability
Additional Fees

Rating stats

Rating trend

How Good is Indigo Platinum MasterCard's Customer Service?

Henlee Ark
Henlee Ark
Feels Disappointed | Mar 23, 2024

Im trying to get in touch with someone about my application and i cant

Read full quote
Nance Jzp
Nance Jzp
Feels Disappointed | May 03, 2023

Horrible and communication was just as bad!

Read full quote
Maria M Hce
Maria M Hce
Feels Satisfied | Apr 01, 2023

Helpful

Read full quote
Carol D Ylc
Carol D Ylc
Feels Disappointed | Dec 07, 2022

Could not speak to a person, would like to settle my account, but they are selling it to a third-party collection agency

Read full quote

Summary of Indigo Platinum MasterCard Customer Service Calls

515 TOTAL
CALLS
07:39 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Indigo Platinum MasterCard?

Cards Question:

  • “Card status”
  • “Haven’t received my card”
  • “My new card activation is saying it’s terminated”

Payments and Charges Question:

  • “Payment not withdrawn through Auto Pay on due date”
  • “Speak to some one about payments”
  • “What is my credit limit”

Account Question:

  • “To see if they received my id, and is account activated , when a payment is due”
  • “Open account”
  • “Check balance”

Request for Information Question:

  • “Status”
  • “Question about my application”
  • “Check my balance. But i don't have my card”

Shipping and Delivery Question:

  • “Tarjeta bloqueada”
  • “Where is my card?”
  • “Haven't received my card yet”

Activation/ Cancellation Question:

  • “Activate card”
  • “Cancel a payment”
  • “Cancel card”

Website/ Application Question:

  • “Following up on it application for Credit Card”
  • “I got accepted on my application. How do I find it so I can proceed with getting the card.”
  • “Website has been down unable to pay my bill”

Staff Question:

  • “Customer service”

Return/ Replace Question:

  • “Change of address”

Product/ Service Question:

  • “Withdrawal from ATM machine”
  • “Loan”

Other Question:

  • “Talk to agent”
  • “Need statement”
  • “Info”

Compare Indigo Platinum MasterCard Customer Service To

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